FAQ- The Fusion Store

Welcome to The Fusion Store! Below are some commonly asked questions. If you have further inquiries, please contact our customer support.

Shipping & Delivery

Q: How long will my order take to arrive?
A: Shipping to the US typically takes 7-14 days. International orders generally arrive within 14-31 days.

Q: Will I receive a tracking number?
A: Yes, tracking information will be uploaded as soon as possible after your order is shipped. You can check the status on our 'Track Your Order' page.

Q: How can I track my order?
A: Visit our 'Track Your Order' page and enter your tracking number to see the latest status of your shipment.

Returns & Refunds

Q: What is your return policy? 
A: We accept returns within 30 days after delivery. Items must be in their original condition and packaging.

Q: How do I initiate a return?
A: Please contact our customer support with your order details to start the return process.

Q: When will I receive my refund?
A: Refunds are processed once the returned item is received and inspected. Expect your refund within 5-7 business days after approval.

Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods listed at checkout.

Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours of placement. Contact customer support as soon as possible.

Additional Shipping

Q: Do you ship internationally?  
A: Yes, we ship worldwide. Shipping times may vary depending on the destination.

Q: Are your products genuine?
A: Absolutely! We ensure all products are authentic and of high quality.

Q: How can I contact customer support?
A: You can reach us via the 'Contact Us' page or email support@thefusionstore.com.

Thank you for shopping with The Fusion Store!